An RFI (Request for Information) is a request for additional details or documents needed to continue verification or review certain transactions.
RFIs may occur for several reasons, including:
- Documents that are unclear, incomplete, or outdated
- Additional verification is required to confirm identity details
- Clarification needed for certain transactions or account activity
Providing the requested information helps ensure that the verification or transaction review can be completed.
How should RFIs be handled?
When an RFI is raised, the request will typically specify the information or documentation required. Platforms should prompt users to provide the requested information so the review process can continue.
What happens if an RFI is not addressed?
RFIs generally include a response timeframe. If the requested information is not provided within the given period:
- Verification requests may expire and require resubmission
- Transactions under review may be cancelled or returned
Providing the requested information within the stated timeframe helps avoid interruptions to account activity.
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